Submit a request

Before you send us a query, have you checked our FAQs? It may be speedier to find the answer to your question there as it can take up to 48 hours for our lovely customer service team to respond via the form below.

Here are the answers to some of the most common questions we get asked:


For press enquiries please use the form below or email Please note this is not a customer service address and we cannot assist you with your order if you contact us through this channel.


If you are interested in becoming a Wool and the Gang stockist, please email using the subject line "Wholesale enquiry". Please make sure to include the following information in your email:

  • Your location
  • Contact name and telephone number
  • Type of stockist (e.g. local yarn store, independent maker, etc.)

A member of our Wholesale team will aim to respond to your enquiry within 2 business days.

Products and Stock


Returns and Refunds

This is the "R" number on your confirmation email and is usually around 9 numbers long.

Where are you ordering from?

Please select a subject

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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