Deliveries & orders

Change delivery address

• Can I change my shipping address?

Delivery time and cost

• How much is delivery?

Order delivery

• Where is my order?
• How can I track my orders?

Cancel/Amend my order

• Can I cancel/amend my order?
• Can I add to my order?

Faulty item

• I’ve received a faulty item, what should I do?

Missing/Incorrect item

• I’m missing an item, what should I do?
• I’ve received the wrong item, what should I do?

Orders Section

• Will I need to pay a customs charge?
• Promotions
• E-Gift card returns
• Do I need to pay VAT charges?
• Do I need to pay customs charges?
• International Shipping restrictions