Deliveries & orders

Covid 19 Shipping Updates

• Covid-19 Shipping updates - Australia
• Country specific delivery restrictions

Delivery time and cost

• Delivery couriers
• Delivery time and cost

Order delivery

• Where is my order?
• How can I track my orders?

Cancel/Amend my order

• Can I cancel/amend my order?

Change delivery address

• Can I change my shipping address?

Missing/Incorrect item

• I’m missing an item, what should I do?
• I’ve received the wrong item, what should I do?

Faulty item

• I’ve received a faulty item, what should I do?

Orders Section

• Patterns
• Will I need to pay a customs charge?
• Promotions
• E-Gift card returns
• Do I need to pay VAT charges?
• Do I need to pay customs charges?