Orders & Deliveries

Covid 19 Shipping Updates

• Covid-19 Shipping updates - Australia

Delivery time and cost

• Delivery couriers
• Will I need to pay a customs charge?
• Where is my order?
• Delivery times and costs

Order delivery

• How can I track my order?

Cancel/Amend my order

• Can I cancel/amend my order?

Missing/Incorrect item

• I’m missing an item, what should I do?
• I’ve received the wrong item, what should I do?

Faulty item

• I’ve received a faulty item, what should I do?

Orders Section

• Why is tax added to my order?
• Promotions
• E-Gift card returns
• Do I need to pay VAT charges?