Where do I send my return?

For all returns, please print your order confirmation email and include a brief description of the nature of the return/exchange. If you do not have access to a printer, you can write your return details on a piece of paper and include it in your parcel.

Please be aware that customers are responsible for the cost of return shipping. We recommend that you use a trackable service and keep hold of your proof of postage until your refund/exchange has been processed. We are not held liable for returned parcels that are lost in transit. We aim to process returns within 7 working days from the date of receipt.

If you are a customer in the US or Canada, please send your returns to:

Wool and the Gang Returns, 

The DMC Corporation, 

86 Northfield Ave, 

Edison, 

New Jersey 

08837

If you are a customer in the UK, Europe or the rest of the world (excluding US or Canada), please send your returns to:

Wool and the Gang Returns, 

Sirdar Spinning Limited Flanshaw Lane, 

Alverthorpe, 

Wakefield, 

West Yorkshire 

WF2 9HX 

UK