Please see below for our standard delivery policy.
**For UK & Rest of the World customers**
Please allow up to 2 working days from the order date for our warehouse team to pack and dispatch your order.
**For US/Canada customers**
Please allow up to 3 working days from the order date for our warehouse team to pack and dispatch your order.
Our couriers will do their best to meet the standard delivery times stated below. However; if we are experiencing short-term delays, the delivery time will reflect this at checkout and on your order confirmation email.
COUNTRY | STANDARD DELIVERY TIMES | LAST ORDER DATE FOR PRE-CHRISTMAS DELIVERY | FREE SHIPPING THRESHOLD | SHIPPING CHARGE | STANDARD COURIER | FINAL MILE CARRIER | DUTIES PAID OR DUTIES UNPAID |
United Kingdom - Letter | 2 - 3 business days | December 15th | £70 | £0.65 | Evri | Evri | Duties paid |
United Kingdom - Parcel |
2 - 3 business days | December 15th | £70 | £3.99 | Evri | Evri | Duties paid |
Austria | 4 - 6 business days | December 6th | 90€ | 9€ | Evri | GLS Austria | Duties paid |
Belgium | 4 - 6 business days | December 10th | 80€ | 8€ | Evri | B Post | Duties paid |
Bulgaria | 4 - 6 business days | December 6th | $150 | $15 | Evri | Speedy (DPD) | Duties paid |
Republic of Cyprus | 4 - 6 business days | December 10th | 120€ | 12€ | Evri | Evri | Duties paid |
Czech Republic | 4 - 6 business days | December 10th | $150 | $10 | Evri | DPD | Duties paid |
Denmark | 4 - 6 business days | December 10th | $70 | $12 | Evri | DAO | Duties paid |
Estonia | 4 - 6 business days | December 10th | 120€ | 12€ | Evri | Omniva | Duties paid |
Finland | 4 - 6 business days | December 10th | 120€ | 12€ | Evri | Posti | Duties paid |
France | 4 - 6 business days | December 15th | 90€ | 6€ | Asendia | Collisimo | Duties paid |
Germany | 4 - 6 business days | December 13th | 80€ | 8€ | Evri | DHL | Duties paid |
Greece | 4 - 6 business days | December 11th | 120€ | 12€ | Evri | Kronos Express | Duties paid |
Hungary | 4 - 6 business days | December 6th | $150 | $15 | Evri | Trans-o-flex | Duties paid |
Ireland | 4 - 6 business days | December 15th | 70€ | 7€ | Asendia | AnPost | Duties paid |
Italy | 4 - 6 business days | December 6th | 100€ | 10€ | Asendia | DPD | Duties paid |
Latvia | 4 - 6 business days | December 10th | 120€ | 12€ | Evri | Fastway | Duties paid |
Lithuania | 4 - 6 business days | December 10th | $150 | $15 | Evri | Evri | Duties paid |
Luxembourg | 4 - 6 business days | December 13th | 120€ | 12€ | Evri | B Post | Duties paid |
Malta | 4 - 6 business days | December 6th | 120€ | 12€ | Evri | Arrow Express | Duties paid |
Netherlands | 4 - 6 business days | December 15th | 80€ | 8€ | Asendia | Post NL | Duties paid |
Poland | 4 - 6 business days | December 11th | $150 | $15 | Evri | PL Post | Duties paid |
Portugal | 4 - 6 business days | December 6th | 120€ | 12€ | Evri | Correos | Duties paid |
Romania | 4 - 6 business days | December 10th | 120€ | 12€ | Evri | Evri | Duties paid |
Slovakia | 4 - 6 business days | December 10th | 120€ | 12€ | Evri | Evri | Duties paid |
Slovenia | 4 - 6 business days | December 10th | 120€ | 12€ | Evri | GLS | Duties paid |
Spain | 4 - 6 business days | December 10th | 70€ | 7€ | Evri | Correos | Duties paid |
Sweden | 4 - 6 business days | December 6th | 80€ | 7€ | Evri | DHL | Duties paid |
Rest of Europe - non EU (EUR) Andorra, Monaco, San Marino |
4 - 6 business days | December 10th | 120€ | 12€ | Fedex | Fedex | Duties unpaid |
Rest of Europe - non EU (USD) Holy See (Vatican), Iceland, Montenegro, Serbia |
4 - 6 business days | December 10th | $150 | $15 | Asendia | Aramex | Duties unpaid |
Norway | 4 - 6 business days | December 10th | $100 | $9 | Evri | Posten Norge | Duties unpaid |
Switzerland | 4 - 6 business days | December 10th | $100 | $40 | Evri | Evri | Duties unpaid |
Canada (USD) | 3 - 5 business days | December 3rd | $100 | $15 |
Fedex USPS |
Fedex USPS |
Duties unpaid |
United States - Letter | 3 - 5 business days | December 3rd | $80 | $3 | Fedex | Fedex | Duties paid |
United States - Parcel | 3 - 5 business days | December 3rd | $80 | $6.95 | Fedex | Fedex | Duties paid |
Hong Kong (USD) | 7 - 10 business days | December 6th | $300 | $70 | Evri | Evri | Duties unpaid |
Japan (USD) | 7 - 10 business days | December 6th | $300 | $70 | Evri | Evri | Duties unpaid |
Australia (USD) |
7 - 10 business days | December 6th | $110 | $18 | APG | Parcel Right | Duties unpaid |
New Zealand (USD) |
7 - 10 business days | December 10th | $120 | $20 | APG | NZ Post | Duties unpaid |
Singapore (USD) | 6 - 8 business days | December 12th | $120 | $20 | APG | Fedex | Duties unpaid |
South Korea (USD) | 6 - 8 business days | December 6th | $300 | $50 | Evri | Evri | Duties unpaid |
Rest of the World (USD) |
6 - 8 business days | December 3rd | $150 | $40 | Evri Asendia |
Evri Asendia |
Duties unpaid |
UNDELIVERABLE COUNTRIES / LOCATIONS
Unfortunately, we are currently unable to ship to the following countries / locations:
- Belarus
- Brazil
- Croatia
- Guernsey
- India
- Isle of Man
- Jersey
- Russia
- Ukraine
We are also unable to deliver to PO Boxes.
ORDER TRACKING
When your order is dispatched, you will receive a shipping confirmation email with your tracking link so you can follow the journey of your woolly goodies.
Please allow up to 24 hours after you receive your shipping notification email for your tracking link to activate. We recommend checking your spam/junk folder if you don’t see our email in your main inbox.
If you don't receive your tracking information or you think that your order may be missing or lost, please get in touch with our customer service team here and we'll update you on your order's status.
If you are experiencing any issues with the tracking link provided in your email, please use the reference number on your corresponding courier’s tracking page shown in the table below:
COURIER | TRACKING PAGE |
Evri | |
Asendia | https://uktracking.asendia.com/tracking.php |
Fedex | https://www.fedex.com/en-gb/tracking.html |
UPS | https://www.ups.com/us/en/Home.page |
USPS | https://www.usps.com/ |
APG |
CUSTOMS FEES, DUTIES AND TAXES
For more information on international customs and duties fees, please click here
RETURNS
If you would like to return your order, you can view our full returns policy here
If for any reason you don't receive your tracking information, please get in touch with our customer service team here and we'll update you on your order's progress.
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