Delivery times and costs

ORDER TRACKING

When your order is dispatched, you will receive a shipping confirmation email with your tracking link so you can follow the journey of your woolly goodies.

Please allow up to 24 hours for your tracking link to activate after you receive your shipping notification email for your tracking link to activate. We recommend checking your spam/junk folder if you don’t see our email in your main inbox.

If you don't receive your tracking information or you think that your order may be missing or lost, please get in touch with our customer service team here and we'll update you on your order's status.

If you are experiencing any issues with the tracking link provided in your email, please use the reference number on your corresponding delivery company’s tracking page shown in the table below:

Delivery company	Tracking page
APG	https://apgecommerce.com/
Asendia	https://uktracking.asendia.com/tracking.php
Evri	https://www.evri.com/track-a-parcel
Fedex	https://www.fedex.com/en-gb/tracking.html
UPS	https://www.ups.com/us/en/Home.page
USPS	https://tools.usps.com/go/TrackConfirmAction_input

STANDARD DELIVERY

For USA and Canada customers, please allow up to 2 working days from the order date for our warehouse team to pack and dispatch your order.

For UK, EU and all other customers, please allow up to 2 working days from the order date for our warehouse team to pack and dispatch your order.

For some international destinations, the delivery company will hand over your parcel to a different final mile courier. We have included this information in the table below.

For most international destinations, duties and taxes will need to be paid in order for your order to be delivered. If you are in the UK, EU or USA we will pay these for you but if you are anywhere else you will have to pay these yourself. For more information, please click here.

If we are temporarily experiencing delays to the standard delivery times shown in this table, the delivery time shown at checkout and on your order confirmation email will reflect these delays.

Destination	Standard delivery time	Free shipping threshold	Shipping charge	Delivery company	Final mile courier	Duties/taxes: we pay or you pay?
Andorra	4 - 6 business days	120€	12€	Fedex	Fedex	You pay
Australia	7 - 10 business days	$110	$18	APG	Parcel Right	You pay
Austria	4 - 6 business days	90€	9€	Evri	GLS Austria	We pay
Belgium	4 - 6 business days	80€	8€	Evri	B Post	We pay
Bulgaria	4 - 6 business days	$150	$15	Evri	Speedy (DPD)	We pay
Canada	3 - 5 business days	$100	$15	Fedex	Fedex	You pay
Czech Republic	4 - 6 business days	$150	$10	Evri	DPD	We pay
Denmark	4 - 6 business days	$70	$12	Evri	DAO	We pay
Estonia	4 - 6 business days	120€	12€	Evri	Omniva	We pay
Finland	4 - 6 business days	120€	12€	Evri	Posti	We pay
France	4 - 6 business days	50€	6€	Asendia	Collisimo	We pay
Germany	4 - 6 business days	80€	8€	Evri	DHL	We pay
Greece	4 - 6 business days	120€	12€	Evri	Kronos	We pay
Hong Kong	7 - 10 business days	$300	$70	Fedex	Fedex	You pay
Hungary	4 - 6 business days	$150	$15	Evri	Trans-o-flex	We pay
Iceland	4 - 6 business days	$150	$15	Asendia	Aramex	You pay
Ireland	4 - 6 business days	70€	7€	Asendia	AnPost	We pay
Italy	4 - 6 business days	100€	10€	Asendia	DPD	We pay
Japan	7 - 10 business days	$300	$70	Fedex	Fedex	You pay
Latvia	4 - 6 business days	120€	12€	Evri	Fastway	We pay
Lithuania	4 - 6 business days	$150	$15	Evri	Evri	We pay
Luxembourg	4 - 6 business days	120€	12€	Evri	B Post	We pay
Malta	4 - 6 business days	120€	12€	Evri	Arrow Express	We pay
Monaco	4 - 6 business days	120€	12€	Fedex	Fedex	You pay
Montenegro	4 - 6 business days	$150	$15	Asendia	Aramex	You pay
Netherlands	4 - 6business days	80€	8€	Asendia	Post NL	We pay
New Zealand	7 - 10 business days	$120	$20	APG	NZ Post	You pay
Norway	4 - 6 business days	$100	$9	Evri	Posten Norge	You pay
Poland	4 - 6 business days	$150	$15	Evri	PL Post	We pay
Portugal	4 - 6 business days	120€	12€	Evri	Correos	We pay
Cyprus	4 - 6 business days	120€	12€	Evri	Evri	We pay
Rest of the World	6 - 8 business days	$150	$40	Evri / Asendia	Evri / Asendia	You pay
Romania	4 - 6 business days	120€	12€	Evri	Evri	We pay
San Marino	4 - 6 business days	120€	12€	Fedex	Fedex	You pay
Serbia	4 - 6 business days	$150	$15	Asendia	Aramex	You pay
Singapore	6 - 8 business days	$120	$20	APG	Fedex	You pay
Slovakia	4 - 6 business days	120€	12€	Evri	Evri	We pay
Slovenia	4 - 6 business days	120€	12€	Evri	GLS	We pay
South Korea	6 - 8 business days	$300	$50	Fedex	Fedex	You pay
Spain	4 - 6 business days	70€	7€	Evri	Correos	We pay
Sweden	4 - 6 business days	80€	7€	Evri	DHL	We pay
Switzerland	4 - 6 business days	$100	$40	Fedex	Fedex	You pay
UK (Letter)	2 - 3 business days	£70	£0.65	Evri	Evri	We pay
UK (Parcel)	2 - 3 business days	£70	£3.99	Evri	Evri	We pay
USA (Letter)	3 - 5 business days	$80	$3	Fedex / USPS	Fedex / USPS	We pay
USA (Parcel)	3 - 5 business days	$80	$6.95	Fedex / USPS	Fedex / USPS	We pay
Vatican	4 - 6 business days	$150	$15	Asendia	Aramex	You pay

EXPRESS DELIVERY

We have listened to your feedback and we’re pleased to announce that we’ve recently launched an express delivery service with DHL. 

All customers based in the UK, Australia and New Zealand are now given the option to select the express delivery option at checkout. We hope to offer this service to other destinations soon.

Please note: you must place your order before 12:00 GMT (Monday to Friday) in order for your order to be dispatched on the same day, if your order is placed on the weekend or after 12:00 GMT it will be dispatched on the next business day.

Destination	Express delivery time	Shipping charge	Delivery company	Duties/taxes: we pay or you pay?
United Kingdom	1 day	£9.99	DHL	We pay
France	1 day	€24.99	DHL	We pay
Germany	1 day	€24.99	DHL	We pay
Australia	4 days	$29.99	DHL	You pay
New Zealand	4 days	$34.99	DHL	You pay

ADDITIONAL DUTIES AND TAXES

For more information on whether you will need to pay additional duties and taxes, please click here

RETURNS

If you would like to return your order, you can view our full returns policy here

UNDELIVERABLE COUNTRIES / LOCATIONS

Unfortunately, we are currently unable to ship to the following countries / locations:

• Belarus
• Brazil
• Croatia
• Guernsey
• India
• Isle of Man
• Jersey
• Russia
• Ukraine

We are also unable to deliver to PO Boxes.