Delivery times and costs

Please see below for our standard delivery policy.

**For UK & Rest of the World customers**

Please allow up to 2 working days from the order date for our warehouse team to pack and dispatch your order.

**For US/Canada customers**

Please allow up to 3 working days from the order date for our warehouse team to pack and dispatch your order.

Our couriers will do their best to meet the standard delivery times stated below. However; if we are experiencing short-term delays, the delivery time will reflect this at checkout and on your order confirmation email.

COUNTRY	STANDARD DELIVERY TIMES	LAST ORDER DATE FOR PRE-CHRISTMAS DELIVERY	FREE SHIPPING THRESHOLD	SHIPPING CHARGE	STANDARD COURIER	FINAL MILE CARRIER	DUTIES PAID OR DUTIES UNPAID
United Kingdom - Letter	2 - 3 business days	December 15th	£70	£0.65	Evri	Evri	Duties paid
United Kingdom - Parcel	2 - 3 business days	December 15th	£70	£3.99	Evri	Evri	Duties paid
Austria	4 - 6 business days	December 6th	90€	9€	Evri	GLS Austria	Duties paid
Belgium	4 - 6 business days	December 10th	80€	8€	Evri	B Post	Duties paid
Bulgaria	4 - 6 business days	December 6th	$150	$15	Evri	Speedy (DPD)	Duties paid
Republic of Cyprus	4 - 6 business days	December 10th	120€	12€	Evri	Evri	Duties paid
Czech Republic	4 - 6 business days	December 10th	$150	$10	Evri	DPD	Duties paid
Denmark	4 - 6 business days	December 10th	$70	$12	Evri	DAO	Duties paid
Estonia	4 - 6 business days	December 10th	120€	12€	Evri	Omniva	Duties paid
Finland	4 - 6 business days	December 10th	120€	12€	Evri	Posti	Duties paid
France	4 - 6 business days	December 15th	90€	6€	Asendia	Collisimo	Duties paid
Germany	4 - 6 business days	December 13th	80€	8€	Evri	DHL	Duties paid
Greece	4 - 6 business days	December 11th	120€	12€	Evri	Kronos Express	Duties paid
Hungary	4 - 6 business days	December 6th	$150	$15	Evri	Trans-o-flex	Duties paid
Ireland	4 - 6 business days	December 15th	70€	7€	Asendia	AnPost	Duties paid
Italy	4 - 6 business days	December 6th	100€	10€	Asendia	DPD	Duties paid
Latvia	4 - 6 business days	December 10th	120€	12€	Evri	Fastway	Duties paid
Lithuania	4 - 6 business days	December 10th	$150	$15	Evri	Evri	Duties paid
Luxembourg	4 - 6 business days	December 13th	120€	12€	Evri	B Post	Duties paid
Malta	4 - 6 business days	December 6th	120€	12€	Evri	Arrow Express	Duties paid
Netherlands	4 - 6 business days	December 15th	80€	8€	Asendia	Post NL	Duties paid
Poland	4 - 6 business days	December 11th	$150	$15	Evri	PL Post	Duties paid
Portugal	4 - 6 business days	December 6th	120€	12€	Evri	Correos	Duties paid
Romania	4 - 6 business days	December 10th	120€	12€	Evri	Evri	Duties paid
Slovakia	4 - 6 business days	December 10th	120€	12€	Evri	Evri	Duties paid
Slovenia	4 - 6 business days	December 10th	120€	12€	Evri	GLS	Duties paid
Spain	4 - 6 business days	December 10th	70€	7€	Evri	Correos	Duties paid
Sweden	4 - 6 business days	December 6th	80€	7€	Evri	DHL	Duties paid
Rest of Europe - non EU (EUR) Andorra, Monaco, San Marino	4 - 6 business days	December 10th	120€	12€	Fedex	Fedex	Duties unpaid
Rest of Europe - non EU (USD) Holy See (Vatican), Iceland, Montenegro, Serbia	4 - 6 business days	December 10th	$150	$15	Asendia	Aramex	Duties unpaid
Norway	4 - 6 business days	December 10th	$100	$9	Evri	Posten Norge	Duties unpaid
Switzerland	4 - 6 business days	December 10th	$100	$40	Evri	Evri	Duties unpaid
Canada (USD)	3 - 5 business days	December 3rd	$100	$15	Fedex USPS	Fedex USPS	Duties unpaid
United States - Letter	3 - 5 business days	December 3rd	$80	$3	Fedex	Fedex	Duties paid
United States - Parcel	3 - 5 business days	December 3rd	$80	$6.95	Fedex	Fedex	Duties paid
Hong Kong (USD)	7 - 10 business days	December 6th	$300	$70	Evri	Evri	Duties unpaid
Japan (USD)	7 - 10 business days	December 6th	$300	$70	Evri	Evri	Duties unpaid
Australia (USD)	7 - 10 business days	December 6th	$110	$18	APG	Parcel Right	Duties unpaid
New Zealand (USD)	7 - 10 business days	December 10th	$120	$20	APG	NZ Post	Duties unpaid
Singapore (USD)	6 - 8 business days	December 12th	$120	$20	APG	Fedex	Duties unpaid
South Korea (USD)	6 - 8 business days	December 6th	$300	$50	Evri	Evri	Duties unpaid
Rest of the World (USD)	6 - 8 business days	December 3rd	$150	$40	Evri Asendia	Evri Asendia	Duties unpaid

UNDELIVERABLE COUNTRIES / LOCATIONS

Unfortunately, we are currently unable to ship to the following countries / locations:

• Belarus
• Brazil
• Croatia
• Guernsey
• India
• Isle of Man
• Jersey
• Russia
• Ukraine

We are also unable to deliver to PO Boxes.

ORDER TRACKING

When your order is dispatched, you will receive a shipping confirmation email with your tracking link so you can follow the journey of your woolly goodies.

Please allow up to 24 hours after you receive your shipping notification email for your tracking link to activate. We recommend checking your spam/junk folder if you don’t see our email in your main inbox.

If you don't receive your tracking information or you think that your order may be missing or lost, please get in touch with our customer service team here and we'll update you on your order's status.

If you are experiencing any issues with the tracking link provided in your email, please use the reference number on your corresponding courier’s tracking page shown in the table below:

COURIER	TRACKING PAGE
Evri	https://www.evri.com/track-a-parcel
Asendia	https://uktracking.asendia.com/tracking.php
Fedex	https://www.fedex.com/en-gb/tracking.html
UPS	https://www.ups.com/us/en/Home.page
USPS	https://www.usps.com/
APG	https://apgecommerce.com/

CUSTOMS FEES, DUTIES AND TAXES

For more information on international customs and duties fees, please click here

RETURNS

If you would like to return your order, you can view our full returns policy here

If for any reason you don't receive your tracking information, please get in touch with our customer service team here and we'll update you on your order's progress.