If you are based in the USA or Canada, we ship all orders from our warehouse in New Jersey.
USA orders will not be subject to customs fees and duties. You will be charged state tax if you are based in New Jersey.
Canada orders may be subject to customs fees and duties and you will need to pay the courier directly. We do not control how this fee is calculated, so we recommend that you check this prior to placing your order by using the Customs Form Indicator on the USPS website here: https://postcalc.usps.com/CustomsForm/Index.
If you are based in the UK or EU, we ship your packages 'DDP' (Delivered Duty Paid) which means we pay the customs fees, duties and VAT for you. This means that the only charge you need to pay for your order is the shipping charge when you checkout. If your order value is over our 'free shipping' threshold, you will not have to pay the shipping charge and we will still pay the customs fees, duties and VAT for you.
If our courier makes a mistake and asks you to pay any additional fees then please pay them so that your order can be delivered. Then you can contact our customer service team here with your courier receipt and your order number and we’ll refund you for the unexpected fees.
If you are based in Australia or New Zealand, a GST charge will be applied if your total order value is 1000 AUD / NZD or less (approximately 700 / 650 USD). For more details, please read our GST section below. Please note you will be charged in USD.
If you are not based in the USA, Canada, UK or EU, we ship your packages ‘DDU’ (Delivered Duty Unpaid) and the customs fees, duties and taxes are your responsibility. We highly recommend that you calculate the estimated import fees using this online tool before placing your order: https://www.simplyduty.com/import-calculator/. This tool will not be 100% accurate, but it will give you an indication of the import fees you are likely to pay.
GOODS & SERVICES TAX
If you are based in Australia or New Zealand, an additional Goods and Services Tax (GST) will apply to goods and shipping charges with a customs value of equal to or less than 1000 AUD / NZD (approximately 700 / 650 USD). Please note you will be charged in USD.
This fee is automatically calculated (see table below) and is based on the final value of your order at the payment stage of the checkout process.
This fee is automatically calculated and displayed on the payment page during checkout.
Please note that all payments will be charged in USD.
If you are based in the UK or EU, all GBP and Euro prices are shown inclusive of VAT at the applicable UK rate of 20%. The VAT charge is calculated based on the final value of your order at the payment stage of the checkout process.
If you are not based in the UK or EU, we charge you in USD which prevents you from paying additional VAT. This means that the final price you see at the payment stage of the checkout process includes 0% VAT. This means we cannot provide VAT refunds on non-EU orders.