Why is my promo code not working?

Our promo codes cannot be used on any items at a reduced price (i.e. sales items, yarn bundles), gift cards or certain selected items. These exclusions are also outlined in our terms and conditions.

Currently it is only possible to take advantage of one promotion at a time. Should you have more than one promo code, you can apply the most advantageous by using the 'Remove' button in the checkout area.